Our Commitment to You

At IU13, we are committed to providing all of our customers with exceptional service, support, and solutions.

Feel free to share your experiences with us at iu13.org/listens. We appreciate you — and your feedback!

What can you expect at IU13?

Customer Service is the building of positive and productive relationships through the guidance and assistance each employee provides to each customer. Everyone with whom we interact through our work is a customer, including students, schools, parents, agencies, the community, and our IU13 colleagues. Everyone should be treated with courtesy!

At IU13, we are committed to providing all of our customers with exceptional service, support, and solutions.

Service:

• We strive to serve as ambassadors of IU13.
• We provide high-quality products and services.
• We are clear with all communications and keep customers informed.
• We demonstrate professionalism at all times.

Supports:

• We lead all interactions with warmth and empathy.
• We listen to our customers’ needs.
• We are proactive, polite, and proficient.

Solutions:

• We are responsive to our customers’ needs.
• We exercise the use of best practices.
• We explore innovative concepts to meet customers’ needs.
• When services needed are beyond the scope of IU13, we guide customers to other resources that may be able to support their needs.