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Sinch logoLancaster-Lebanon Intermediate Unit 13 have teamed up with Sinch to offer schools an easy, cost-effective path to bring their phone system into compliance with modern E911 regulations. By using SIP-based connectivity, an on-premise or cloud-based PBX can send complete location information to the PSAP or “911 operator” when an emergency call is placed.

Key features of Sinch’s one-stop, comprehensive E911 compliance solution

Maintains accurate user location information: Every 911 call from your MLTS will provide the operator with automated information about the caller’s location, including relevant floor and room numbers.

Ensures emergency calls are routed to the correct PSAP: If your students or faculty are off-site for a field trip or other event, but the staff member is using a softphone outside the area, their 911 call will go to a PSAP where the individual is physically located.

Eliminates prefixes to reach 911: Dialing 911 takes callers directly to their local PSAP without adding prefixes to reach an outside line.

Notifies on-premises staff of 911 calls: Designated personnel receive an alert about any 911 calls made within the school campus locations as soon as possible while waiting for emergency responders to arrive.

  • Expert-guided implementation and ongoing management
  • Compliant with Kari’s Law and RAY BAUM’S Act
  • Secure and reliable nationwide network
  • Designed to accommodate new and emerging technologies

Sinch emergency services are your solution for innovative 911 technology, location management, precise routing, dependable call transport over a reliable network infrastructure — and peace of mind.


RAY BAUM’S Act (Section 506) has a wide scope, but Section 506 refers to the rules related to E911 compliance.

Section 506 requires organizations using multi-line telephone systems (MLTS) to provide 911 operators with automated dispatchable location information for every 911 call made throughout the organization. Dispatchable location information includes all necessary information first responders need to find the caller, such as:

  • Civic address
  • Room number
  • Building number
  • Floor

Kari’s Law

Kari’s Law dictates all MLTS must be capable of reaching 911 without an added prefix, such as 9, to connect to an outside line, while adding requirements for real-time notification.

The law was passed in 2018 in response to Kari Hunt Dunn’s passing. She could not receive life-saving emergency services because her nine-year-old daughter didn’t know dialing 9 was necessary to reach an outside line from their hotel room. The child continually dialed 911, but it never reached the local PSAP.

An additional requirement of Kari’s Law is for designated emergency response personnel within the facility to also be notified of all 911 calls — by phone calls, texts, emails, or on-screen messages.  This notification requirement, however, should not impact delivery of the 911 call to the PSAP.


For more information contact IU13 Software Sales at or call 717-606-1810.